Returns

Returns & Refunds Policy

Effective Date: 7 Days
Applicable to: All purchases made via KNUCK online platform.

1. Returns

Customers may return eligible items under the following conditions:

• The item is returned within 7 calendar days of delivery.
• It is in original condition, unworn, unwashed, and with all tags and packaging intact.
• The return is accompanied by a valid proof of purchase (e.g., order confirmation or invoice).
• All Courier Costs are for your account.

Non-returnable items include:

• Undergarments, swimwear without hygiene seals, and earrings.
• Custom-made or personalized products.
• Items marked as “Final Sale.”

2. Refunds

Upon receipt and inspection of the returned item, we will notify the customer of the approval or rejection of the refund.

• Approved refunds will be processed to the original payment method.
• Please allow 7–10 business days for the transaction to reflect.
• Shipping and courier fees are non-refundable unless the item was received damaged, defective, or incorrect.

3. Faulty or Incorrect Items

If a customer receives an item that is defective, damaged, or not as ordered:

• They must notify us within 7 calendar days of delivery.
• We will offer a full refund, exchange, or repair, depending on the customer’s preference.
• In such cases, return shipping costs will be covered by [KNUCK].

4. Return Procedure

To initiate a return:

1. Contact our support team at [your support email] with your order number and reason for return.
2. We will provide a return form and instructions.
3. Securely package the item and send it to:
   [Your Return Address]